Preparing For Our Visit

Why Should I Have My Guy Clean My Roof?

The appearance of your roof can make or break it’s curb appeal.  Dark stains caused by algae, moss, lichen and debris can all significantly detract from the beauty of your home.

My Guy Services Certified Technicians use a low pressure, soft wash method to safely and effectively clean your roof.  The results are immediate, dramatic and long lasting!

What Do I Need To Do To Be Ready For My House Washing Service?

We just need a few simple things from you prior to your service:

• Please make sure all windows and doors are shut tightly and locked up. We wouldn’t want to get any water inside your house!
• Please make sure your pets are inside during the service.  We don’t offer pet bathing, so you’ll have to call someone else for that
• We will need access to a functional exterior water source.
• We recommend that you water your plants and landscaping thoroughly before and for several days after our visit.  It’s also a smart idea to add some extra fertilizer to your soil as needed.

Should I Be Concerned About My Plants And Landscaping?

Short answer: Yes.

Roof cleaning always carries an inherent risk to your landscaping and plant life.  We can’t guarantee that some of your landscaping will not be affected by the cleaning process (and you should seriously question any roof cleaning contractor who does make such aguarantee…)

What we do guarantee is that we’ll take every precaution possible to protect your plant life.  We also guarantee that if something negative does happen after your cleaning service, we will be there for you to help you get it rectified.

In order to mitigate as much risk as possible, we use a variety of strategies to protect landscaping and plant life:

• Collection and/or diversion of run-off.
• Dilution of over spray and run off before, during and after the job.
• We apply a neutralizing agent to soil and plant life where necessary.

These precautions protect your plants as much as possible.  In the event that you do notice any issues after service, such as wilting or browning leaves, wilting flowers, etc., please give us a call.  We promise to take care of you!

What Do I Need To Do To Be Ready For My Window Cleaning Service?

We just need a few simple things from you prior to your service:

• If we are only cleaning your outside windows, please make sure all windows and doors are shut tightly and locked up. We wouldn’t want to get any water inside your house!
• If we are only cleaning your outside windows, please discuss any exterior screens with our scheduler.  Most outside screens need to be removed from inside, so we’ll have to co-ordianate with you on that.
• Please make sure your pets are inside during the service.  We don’t offer pet bathing, so you’ll have to call someone else for that
• We will need access to a functional exterior water source.
• If you have any valuable items on your window sills or near your windows, it would be a good idea to move them to a safe place prior to our arrival.
• Please move outdoor furniture a couple of feet away from any windows and doors you would like cleaned.  That will give out technicians room to work.

What If It Rains On The Day Of My Scheduled Service?

In order to stay on schedule, we do work in light rain situations.  We find that it’s rare for rain to affect clean windows, but it does happen sometimes.  No worries!  We offer the area’s only 2 Day Rain Guarantee.  If rain spots up your windows within two days of service, we will come back and touch up as needed at not cost to you!

Our Terms Of Service

My Guy Services is not responsible or liable for any of the following conditions or situations:

• Pre existing damage to siding, windows, frames, sills or screens, including but not limited to:
  • Scratches, scrapes, etc.
  • Torn, bent or loose screens
  • Oxidized frames, sills or screens
  • Cracked or damaged glass

General window cleaning service does not include removal of the following (these items may be removable at an additional charge, please speak with your sales representative for more details):

• Excessive hard water staining
• Mineral deposits, including rust stains
• Excessive glue, caulk or other adhesive residue
• Paint overspray, splatters, drips or brush marks
• Mortar, concrete, or other hard debris

What Do I Need To Do To Be Ready For My Gutter Cleaning Service?

We just need a few simple things from you prior to your service:

• We will need access to a functional exterior water source.
• We will bag up the gutter debris for disposal for you.  Please let the crew leader know where you would like the refuse left.
• That’s pretty much it!
• Please be advised that our Standard and Ultimate gutter cleaning packages include cleaning downspouts to ground level.  They DO NOT include cleaning underground drains (these can be cleaned at an additional charge, please call for details.)

Do I Need To Do To Be Home For My Gutter Cleaning Service?

No, you don’t!  We are happy to perform the work and process your payment after it’s completed.  We’ll email you a receipt and the photos of your clean gutters, usually within just a couple of hours.  How convenient!

Our Terms Of Service

My Guy Services is not responsible or liable for any of the following conditions or situations:

• Preexisting damage to siding, gutters, downspouts and drains.
• Preexisting damage to gutter guards and/or covers.
• Loose hangers, rotted or broken fascia, or other pitch and fastener related gutter issues.

What Do I Need To Do To Be Ready For My Power Washing Service?

We just need a few simple things from you prior to your service:

• Please make sure all windows and doors are shut tightly and locked up.  We wouldn’t want to get any water inside your house!
• Please make sure your pets are inside during the service.  We don’t offer pet bathing, so you’ll have to call someone else for that
• We will need access to a functional exterior water source.
• Please move any outdoor furniture away from surfaces that are scheduled to be cleaned.  If you need assistance with this, or would prefer to have us handle it, please let us know during the booking process.

Our Terms Of Service

My Guy Services is not responsible or liable for any of the following conditions or situations:

• Pre existing damage to siding, windows, frames, sills or screens, including but not limited to:
  • Scratches, scrapes, etc.
  • Torn, bent or loose screens
  • Oxidized frames, sills or screens
  • Cracked or damaged glass
• Preexisting damage to surfaces such as concrete, pavers, stonework, brick and tile.

General power washing service does not include removal of the following (these items may be removable at an additional charge, please speak with your sales representative for more details):

• Glue, caulk or other adhesive residue
• Paint overspray, splatters, drips or brush marks
• Mortar, concrete, or other hard debris
• Non-organic staining and discoloration such as rust, efflorescence, calcium deposits, irrigation runoff, fertilizer stains, etc.
• Failing, faded or peeling sealers or other coatings.